Our Terms and Conditions

Vintage Gold China: Hire Terms and Conditions

These Terms and Conditions apply to Vintage Gold China.  By placing an order with us, you are agreeing to these terms and conditions.  During any contracted period of hire, all goods remain the property of Vintage Gold China.

Hire Period

Our standard period of hire is up to 3 days (day of delivery, day of use and collection day). If the items are required for a longer period, please arrange a short extension of a day or so, or ask for a quote for longer periods.

Amendments to Order

Please ensure you put any amendments to your original order in writing.  Amendments can be made, subject to availability, up to one week before delivery (or collection).

Delivery and Collection

Due to the delicate nature of our supplies, we prefer to deliver and collect all hired items.  Generally, hired items will be delivered to the venue of your choice the day before your event (depending on your need), and collected the day after.  Delivery/Collection is charged at 50p/mile per round trip from our stores in Churcham, Gloucestershire.  Delivery costs will be agreed prior to the delivery date.  Depending on circumstances, you may also arrange to collect/return your order from us without any charge, by prior arrangement. When an order is placed, the Hirer will also agree to return the goods to Vintage Gold China or have them collected by us. The goods are deemed as ‘on hire’ until the time they are returned/collected into our possession - any late returns will incur an additional hire charge.

Any items left at unattended premises are at the hirer's risk.
 

Inspection of Goods

When our supplies are delivered, the Hirer agrees to inspect and check stock levels against your order inventory.  The Hirer needs to sign the delivery note.  In the unlikely event of any shortage or damage, the Hirer will notify Vintage Gold China at the time of delivery. No discrepancies or faults will be accepted unless notified within 24 hours of delivery.

If no one is available to check the supplies, we cannot be held responsible for any damages or shortages and the goods will be deemed to have been delivered in a clean and undamaged condition.  The customer is responsible for the safe keeping and protection of all hire goods and packaging from Vintage Gold China, from the date and time of delivery (or collection), until all the goods are returned to, or collected by us.  Whilst goods are in the customer’s possession (during the hire period) the goods are the customer’s liability.

Gold (Bronze) Cutlery

Of special note, it is important not to let gold cutlery sit too long in a dirty state as it could lead to damage.  Vintage Gold China, therefore, prefer to collect used cutlery as close as possible to the finish of any event in order to ensure quick cleaning, drying, and polishing.  In any instances where we are unable to arrange a same day/next day collection, please ensure all food residues are removed, washed in hot soapy water and the cutlery is hand dried.

Fine Bone China and other items

The items in the collection are of ‘Vintage’ condition, therefore a certain degree of wear to some of the patterns and/or gilt edging is to be expected.  You are hiring a range of mix and matched fine bone white and gold china.

Wash-Up Service

All goods supplied by Vintage Gold China are clean and ready to use.  After your event, Vintage Gold China will carry out all washing up, as cleaning charges are included in our hire fees.  As our items are Vintage, we strongly request that no item of cutlery, glassware or china is put into a dishwasher.  The Hirer is simply requested to carefully rinse the items and remove all food residues before safely repacking each item to its original protective packaging. 

Payment, Cancellation, Breakages/Replacement Charges

Payment

A non-refundable £100 deposit is required to secure your booking.  This will secure your hire items and hire date.  The balance of the order must be made 30 days prior to the event/hire date.

A separate refundable damage deposit of £100 is also required, due when the balance of the order is paid. If preferred, this can be sent as a separate

cheque.  The £100 damage deposit will be refunded/returned (in the same method it was paid) within 7 working days of the safe return of the hired

supplies.  Payment will be made either in full on safe return of the hired supplies or deducted according to any damage, breakages or loss of items. 

Cancellation

All cancellations must be made in writing.  A full refund (less the non-refundable £100 deposit) will be made if a cancellation is made up to 4 weeks prior to the hire delivery date.  Any cancellations made less than 4 weeks prior to the hire delivery date will be subject to 50% of the hire charge and will be payable by the Hirer to Vintage Gold China. No refunds will be made for any cancellation within 14 days of the delivery date.

Loss/Damage to items

The hirer is responsible for the goods from the time they are delivered and collected by Vintage China Hire, ending when the goods are back in the

possession of Vintage China Hire and have been checked for loss or damage.

The hirer's responsibility includes the safekeeping and protection of all goods whilst in their care.

Most items in the collection are Vintage.  In view of the age and fragile nature of some of the china/glassware supplied, the Hirer should be aware that

some items are much more easily prone to damage than commercial-use catering supplies. Please ensure you take extra care when you, or your

caterer, are stacking and handling our items. Replacement costs can be expensive.

Shortages and/or damage to any hired item will be charged five times the item hire charge and deducted accordingly from the damage deposit. If

the customer breaks or damages more items than the damage deposit covers, the customer will be invoiced for any extra costs.

Breakages - In the event of a breakage, Vintage Gold China kindly asks the customer to return the breakages for our records.